Step-by-Step
VPN Not Working? Free Troubleshooter
VPN problems are almost always fixable, and usually quicker than you'd think. Answer a few questions and we'll work out exactly what's going on and how to sort it.
Updated
Which service are you having trouble with?
Question
Step 1
Which service are you having trouble with?
Other tools that might help
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Check whether your VPN is actually connected
Check my IP →Our IP address checker shows which country the internet thinks you're in. If it shows your real location, your VPN isn't routing traffic correctly.
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Find a guide for your specific service
Browse guides →We have step-by-step fix guides for Netflix, BBC iPlayer, Disney+, and 100+ more streaming services and apps.
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Not sure what a term means?
Browse the glossary →Our VPN glossary explains kill switches, protocols, DNS leaks, and everything else in plain English.
Still stuck? Get in touch and we'll do our best to help directly. Let us know which service you're trying to use, which VPN you have, and what happened when you worked through the steps above.